XTN-C2D6967 | GLOBAL NOC TIER 1 ENGINEER at KMC Solutions Inc | GlassEver Jobs

XTN-C2D6967 | GLOBAL NOC TIER 1 ENGINEER at KMC Solutions Inc | GlassEver Jobs

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Jobs / XTN-C2D6967 | GLOBAL NOC TIER 1 ENGINEER

XTN-C2D6967 | GLOBAL NOC TIER 1 ENGINEER

United States Oct 11, 2026
NOC-Engineer Network-Engineer Tier-1-Support-Engineer Network-Operations-Engineer IT-Support-Engineer

Job Description

About Us:

Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at .

Candidate Location: Philippines, preferably in Metro Manila.

  • Highly competitive salary and benefits package based on experience and qualifications.
  • Permanent Work-From-Home arrangement.
  • Internet and Mobile Allowance.
  • Upon hiring
    • Internet Allowance: 2500
    • Mobile Allowance: 500
  • Upon Regularization
    • 10 Days Vacation Leave
    • 10 Days Sick Leave
    • HMO
  • 3 Years Of Work Anniversary as Regular Employee
    • Rice Subsidy
    • Birthday Leave
    • 14th Month Pay
  • 5th Year Of Work Anniversary as Regular Employee
    • Retirement Plan
    • +1 total Free HMO Dependent
    • 15 Days Of Vacation Leave
  • 7th Year Of Work Anniversary as Regular Employee
    • 20 Days Of Vacation Leave
    • +2 total Free HMO Dependent
  • Ticket Creation: Managing tickets for proactive network alerts, change requests, inquiries, and level 1 configuration changes.
  • Troubleshooting: Investigating and resolving basic network issues reported by end-users or monitoring tools, adhering to established procedures.
  • Circuit Troubleshooting: Reporting circuit-related problems to Internet Service Providers (ISPs) and collaborating for resolution.
  • Tool Maintenance: Ensuring the upkeep and accuracy of Remote Monitoring and Management (RMM) and Network Management Systems (NMS) tools.
  • Documentation: Creating and updating network documentation, including diagrams and standard operating procedures.
  • Incident Communication: Providing updates to internal teams, clients, and vendors to resolve network-related incidents.
  • Customer Ticket Updates: Regularly updating customers on the status and progress of their tickets.
  • Project and Report Support: Assisting with projects and report generation as needed.
  • Network Maintenance: Participating in network maintenance activities during or outside of business hours as required.
  • Bachelor's Degree in Information Technology, Computer Science, or a related field.
  • Minimum of 2 years of relevant experience in network engineering or a similar field.
  • Thorough understanding of IT LAN and WAN networking concepts.
  • Proficiency in configuring and troubleshooting Cisco and Fortinet Technologies.
  • Hold industry certifications such as CCNA or Fortinet NSE; CCNP certification is advantageous.
  • Excellent communication skills, both verbal and written, enabling effective collaboration with team members, stakeholders, and vendors.
  • Commitment to ongoing learning, training, and development.
Requirements:
  • Willingness to work remotely and on flexible shifts.
  • Reliable home internet connection and a quiet work environment.

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