OVERVIEW

ROLES AND RESPONSIBILITIES

• Design, develop, and configure ServiceNow solutions to support federal program requirements
• Build and maintain custom applications, workflows, business rules, and UI policies
• Develop and enhance ServiceNow ITAM functionality
• Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
• Collaborate with ServiceNow Architects to implement scalable, standards-based solutions
• Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
• Perform code reviews and ensure adherence to development standards and best practices
• Support platform upgrades, patching, and performance tuning
• Troubleshoot and resolve ServiceNow defects and production issues
• Ensure configurations and customizations align with federal security and compliance requirements
• Contribute to technical documentation and knowledge sharing across the team
• Support and enhance ITAM knowledge enablement
• Other duties as assigned

MINIMUM QUALIFICATIONS

• 5+ years of hands-on ServiceNow development experience
• Strong experience developing custom ServiceNow applications and platform configurations
• Hands-on experience with ServiceNow portal development (Service Portal and/or UI Builder)
• Proficiency with ServiceNow scripting (JavaScript, Glide APIs)
• Experience working in Agile or SAFe delivery environments

EDUCATION AND CERTIFICATIONS

• Bachelor’s degree
• ServiceNow CSA and CAD or CIS certification

PREFERRED QUALIFICATIONS

• ServiceNow Certified Implementation Specialist (CIS):
• CIS – IT Service Management (ITAM)
• Experience supporting federal government programs
• Strong experience with Service Portal, UI Builder, and user experience design
• Experience configuring ITAM module
• Familiarity with ServiceNow data model and performance optimization
• Strong problem-solving, communication, and collaboration skills
• Experience supporting DevSecOps-aligned Agile teams

SECURITY CLEARANCE