The Scheduler is responsible for communicating with potential participants via phone or email, and scheduling them based on availability. The Scheduler is the main face of our team to people participating in the study.

• Manage and coordinate participant scheduling for study appointments according to project requirements

• Handle phone calls, emails, and inquiries with professionalism

• Perform general administrative duties including data entry, filing, and preparing materials

• Liaise with onsite study staff to ensure smooth participant flow and efficient operations

• Uphold confidentiality and ethical standards of the study

• Answer questions participants may have
• Provide logistic information

• Remind participants of upcoming appointments

• Communicate schedule changes to participants

• Act as liaison between participants and Project Manager

• Resolve scheduling conflicts as they occur

• Proficiency in Microsoft Office
• Advanced proficiency in Google Sheets
• Professional fluency in English

• Work environment should be a quiet, distraction-free and a professional background for participant calls and team meetings

• Must possess outstanding customer service and excellent communication skills including phone, email and electronic media communications

• Strong project management and prioritization skills

• Self-motivated, quick learner, and organized

• Able to work a flexible schedule as needed

• Must be extremely detail-oriented
• Discretion with confidential information

• Ability to work a flexible schedule as needed

• High school diploma or equivalent; further education or certification is a plus

• Proven experience in scheduling, reception or administrative roles

• Experience working as a company team member

is an equal opportunity employer and committed to all recruitment processes and workplace free from harassment, sexual harassment and discrimination.

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