About the Role

We are looking for a Remote Travel Consultant to support clients throughout their vacation planning and booking process from anywhere in the world. In this role, you will assist travelers with itineraries, bookings, and travel questions while ensuring a smooth, stress-free experience from start to finish—all remotely.

At Agency USA, we focus on delivering personalized, reliable service to travelers nationwide.

Key Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms in a timely, professional manner.
• Assist clients with travel planning, booking changes, cancellations, and special accommodation requests.
• Provide accurate and up-to-date information regarding destinations, travel requirements, and agency procedures.
• Maintain organized client records and ensure clear communication throughout the planning and booking process.
• Follow up with clients prior to travel and after their trip to confirm details and gather feedback.
• Resolve concerns with empathy, patience, and effective problem-solving.

Benefits

• Fully remote flexibility – work from anywhere with a schedule that suits your lifestyle.

• Travel perks and access to discounted industry rates.

• Training and continuous support to help you grow in the travel and customer service field.
• A supportive, team-oriented environment dedicated to exceptional client care.

What We’re Looking For

• Strong written and verbal communication skills.

• Customer service experience; travel, tourism, or hospitality experience is a plus.

• High attention to detail and excellent organizational skills.

• Comfort with remote work tools and booking systems.

• Ability to learn new systems and booking tools quickly.

• A positive, client-focused attitude and genuine interest in helping travelers plan unforgettable trips.