Health Information Specialist - RemoteSummary of Position:

​​The Health Information Specialist is primarily responsible for supporting the intake and validation of requests into Release Manager; the majority of the requests will run through the Monitored Retrieval Tool (MRT). This role is a crucial link between the MRT processing team and the Monitored Retrieval Tool to ensure accuracy and an optimized turnaround time. This role is also responsible for processing STAT record requests & phone calls that come in “after hours” to support the onsite client team. This role requires a schedule of: Monday to Friday 2pm -10:30pm EST.

Duties & Responsibilities:

• ​​Review and intake all requests into VRM accurately and timely
• ​Intake requests utilizing multiple software applications
• ​Read and interpret forms and authorizations
• ​Support the resolution of HIPAA-related release issues
• ​Process STAT record requests in a timely and efficient manner
• ​Organize records and documents to complete the ROI process
• ​Process requests utilizing Software applications & client EHR
• ​Receive inbound phone inquiries from requesters regarding record requests
• ​Provide exemplary customer service
• ​Attend training sessions, as required
• ​Utilize reference material provided by to ensure compliance and confidentiality is always maintained
• ​Ensure turnaround times (TAT) and service level agreements are met (SLAs)
• ​Perform other related duties, as assigned, to ensure effective operation of the department and the Company
• ​Live by and promote Core Values​

Minimum Qualifications:

• ​​High school diploma or GED equivalent, required; some college preferred
• ​Minimum 2 years’ medical records experience and/or clerical/office work
• ​Availability to work a rotating schedule of up to 12hour shifts, not to exceed 80 hours in a two-week period, including evenings, weekends and holidays
• ​Experience using general office equipment including desktop computer, scanner, Microsoft Office Suite to complete tasks
• ​Experience in a healthcare setting, preferred
• ​Knowledge of HIPAA and state regulations related to the release of PHI, preferred
• ​Maintain accuracy and productivity standards
• ​Must be able to work independently​