Professional Services ManagerDepartmentProfessional ServicesLocationRemoteReports ToDirector of Professional ServicesEmployment TypeFull-Time, ExemptTravel Requirement Occasional, less than 10% of timeAbout

is the government operations platform where state and local agencies design, run, and improve how their programs operate. We help agency teams move applications, approvals, signatures, and payments across systems and departments, without waiting on IT backlogs, long transformation projects, or outside consultants.

Our work puts the people who know the programs best in control of how the work gets done. We value simplicity, ownership, and results, and we are committed to helping government teams deliver reliable, better run programs for the constituents who depend on them.

Position Overview

The Professional Services Manager leads a team within Professional Services, Analysts or Project Managers, overseeing that team's day-to-day responsibilities and quality across implementations. This role also serves as project manager or lead on a select number of projects directly. The Manager is well versed in the platform, typically bringing 4 or more years of platform tenure and or developed expertise in a specific practice area.

This role reports to the Director of Professional Services and partners closely with fellow Managers on project assignment and cross team alignment. This is a leadership role that works with cross functional peers to achieve company goals, scale business practices, and drive culture of high performance. This role is remote, managing a team of Analysts and or Project Managers within Professional Services.

Key Responsibilities

• Lead a select number of projects directly as project manager
• Own the quality and day-to-day execution of everything your team delivers
• Keep the team's workload prioritized, capacity planned, and standards compliant
• Mentor team members and coach them toward their next level
• Own performance management end to end, from evaluations to ongoing feedback
• Run the HR side of the job: time off, expense approvals, bonus calculations, hiring, and beyond
• Team up with fellow Managers to keep project assignments balanced across the practice
• Turn team KPIs into performance reports leadership can act on
• Bring the team's data and wins to the stage at company all hands, as needed
• Step in to de-escalate customer issues and protect satisfaction scores
• Track market and industry trends, stay sharp on the product, and relay customer and CS insights back to Product
• Keep sharpening internal processes so they scale with the team

QualificationsRequired

• 5 or more years of manager or people management experience, including having led a team of at least 5 people
• 4 or more years of SaaS or implementation experience, with well-developed expertise in the platform and or a specific practice area
• Proven track record overseeing quality and delivery across multiple concurrent implementations
• Experience conducting performance evaluations, coaching, and professional development planning
• Strong prioritization and capacity planning skills across a team's workload
• Exceptional attention to detail and emotional intelligence
• Clear and concise written and verbal communication
• Ownership mindset and accountability
• Ability to de-escalate customer issues and maintain customer satisfaction
• Familiarity with Agile, Waterfall, and Hybrid delivery models

Preferred

• Prior experience managing a team through a period of rapid company growth
• Experience partnering with Sales or Customer Success on renewal and expansion conversations

What We Offer

• Medical, dental, and vision insurance, with 80% employer contribution for employees and 75% for dependents
• Company sponsored life, short term, and long-term disability insurance
• 11 paid holidays
• Flexible Paid Time-off
• 401(k) plan with 4% employer match
• Monthly stipends for home office and wellness expenses
• Opportunity to drive digital transformation in government and have a lasting civic impact

Equal Employment Opportunity

is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

E-Verify

participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.