Who we are About

is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the teamWhat you’ll do

As a Payments Fraud Investigator, you’ll play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying various forms of fraud. You’ll conduct deep-dive analyses of merchant accounts, lead cross-functional projects, and collaborate with stakeholders to enhance our fraud detection and prevention strategies at scale. Your expertise in fraud patterns and typologies will be essential to developing and enhancing investigative processes and programs.

Responsibilities

• Analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors
• Lead root-cause analyses to identify gaps in current systems, policies, and strategies, and determine enhancements and process improvements to address emerging fraud risks in collaboration with key stakeholders
• Drive cross-functional projects aimed at refining operational processes and tools and enhancing the detection and management of fraudulent accounts across our global analyst network
• Investigate, mitigate, and remediate urgent fraud incidents, such as card testing and account takeover, and manage user responses to high-urgency, distributed fraud attacks
• Communicate regular updates during team and organization-wide business reviews, summarize the outcomes of complex investigations for executives, and deliver clear case determinations to users and partner financial institutions
• Travel to vendor locations to conduct analyst training sessions and knowledge-sharing initiatives, identify challenges, and enhance analyst performance to improve overall outcomes

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of experience conducting complex investigations
• 3+ year of experience leading risk-related projects and initiatives and collaborating effectively with cross-functional stakeholders
• Demonstrated ability to leverage data to propose solutions to both tactical and strategic challenges
• A proactive approach to challenging the status quo, with a willingness to question existing processes and advocate for improvements
• A user-centric perspective when addressing challenges, balanced with a pragmatic and solutions-oriented mindset
• Ability to travel to vendor locations for up to 10% of the year

Preferred qualifications

• Experience mitigating digital or card-not-present fraud in payments, e-commerce, social media, or fintech
• Experience investigating and mitigating card-testing and account-takeover attacks
• Experience designing fraud and risk workflows, analyst tooling, processes, and procedures
• Strong proficiency in using SQL to analyze data, generate insights, and create dashboards and visualizations