Bilingual Patient Navigator (Clinical Trials) – English/ Mandarin Chinese Location: USA (Remote)
Employment Type: W2 Flexible Contract
Qualification Requirements: Nurse or Registered Dietitians (RD) or Registered Dietitian Nutritionists (RDN)

Commitment: Part-time (0.1* FTE initially) with potential for growth
Are you a clinical research professional who loves the freedom and autonomy of a contractor lifestyle, but values the stability of a W2 setup? If you enjoy diving into diverse clinical projects, setting your own pace, and acting as a vital bridge between patients and cutting-edge medical research, this is the perfect opportunity for you.
We are seeking a highly skilled, tech-savvy, and empathetic Bilingual Patient Navigator (PN) based in the USA. This is a highly flexible, part-time contract role starting at 0.1 FTE*, making it an ideal fit to balance alongside other freelance projects or personal commitments. As our study pipeline evolves, there is open potential for this workload to change and expand.
What You’ll Do As a Patient Navigator, you will support diverse participants and their caregivers through their clinical trial journey, ensuring they feel valued, informed, and supported. Your core responsibilities will span across two critical service areas:

• Participant Support & Retention: Manage a live inbound/outbound call environment. You will build trusting relationships with participants, field protocol questions, manage study logistics, and offer essential emotional support in both English and Mandarin Chinese.
• Digital Campaign Prescreening: Conduct outbound telephone calls to pre-qualified digital leads within 1–2 business days. Using IRB/EC-approved scripts, you will determine initial eligibility, handle site referrals, and follow up to reduce site burden.

Key Responsibilities

• Bilingual Support: Confidently conduct participant outreach, answer inbound queries, and deliver empathetic support in both English and Mandarin Chinese.
• Rapid Query Resolution: Respond efficiently to patient inquiries regarding trial schedules, logistics, and general well-being, while managing multiple digital queries simultaneously.
• Triage & Escalation: Swiftly recognize queries that require escalation to emergency services, clinical sites, or the HQ project management team.
• Data & System Management: Utilize a modern helpdesk platform to document interactions, manage tickets, and provide clean summary reports to project managers.
• Site Collaboration: Build strong, personalized relationships with CRAs and study sites to ensure seamless patient follow-up and tracking.

What We Are Looking ForThis role requires a unique mix of clinical trial expertise, language skills, technical agility, and deep empathy. To be successful, you must bring:

• Language Skills: Native or professional fluency in both English and Mandarin Chinesee (verbal and written) is required.
• Experience: A minimum of two (2) years of relevant Clinical Research experience.
• Certifications: Current GCP certification and a strong working knowledge of HIPAA regulations. (Mental Health First Aid certification is a strong plus).
• Tech Savviness: High comfort level navigating various communication pathways (web chat, email, phone lines) and helpdesk ticketing software. Proficiency in Google Workspace and MS Office is required.
• The Contractor Mindset: Self-motivated, highly organized, comfortable with independent remote work, and capable of switching gears quickly between talking to a patient and collaborating with a clinical site.

Work Setup & Logistics

• Flexibility First: You will always be asked about your availability before being assigned to a specific study or service.
• Home Office: You must provide your own reliable, excellent home internet connection.
• Travel: While this is primarily a remote role, if project-related travel to sites or outreach locations is required, full reimbursement is provided in line with company policy.

Ready to Navigate the Future of Clinical Trials?If you are looking for a flexible, patient-centric contract role where you can use your bilingual skills to make a difference at your own cadence, we want to hear from you.