Reporting to the VP, Alliances, Partners & Channels, you will work to ensure our partners teams are trained, incentivized, and excited to position and deliver solutions. This role is critical to scaling ’s partner ecosystem—ensuring our partners are not just trained, but activated, aligned, and driving meaningful revenue and customer impact.

Design and orchestrate end-to-end training and certification programs for partners

Deliver engaging enablement sessions, workshops, and onboarding programs

Build scalable curricula that drive partner proficiency in ’s CX and AI platform

Continuously refine programs based on feedback and performance gaps

Drive awareness and adoption within top-tier partners

Ensure is top-of-mind and embedded (“sticky”) within partner teams

Facilitate pilot programs and support early-stage deployments with partners

Act as a key connector between partners and internal teams

Clearly communicate the economic value and ROI of solutions to partners

Help structure and promote certifications, incentives, and growth pathways

Support partner-led opportunities across strategic accounts

Own program operations including scheduling, tracking, reporting, and certification progress

Navigate complex organizations and internal stakeholders to drive execution

Identify enablement gaps and proactively implement solutions

Work through ambiguity and remove friction to keep programs moving forward

10+ years of experience in enablement, training, partner programs, or consulting

Proven experience leading or supporting training, certification, or onboarding programs

Experience working with or alongside consulting firms or system integrators preferred

Strong program management and stakeholder management skills

Ability to balance strategy and hands-on execution

High-energy and resilient — you hear “no” and keep going

Passionate about customer experience (CX) and AI-driven transformation

A strong facilitator and communicator who can lead engaging trainings and workshops

Comfortable operating in complex environments and navigating organizational dynamics

Excited to build relationships with top consulting firms and global enterprises

Proactive, resourceful, and thrives in a fast-paced, scaling environment