Job Description SummaryWe are seeking a detail-oriented, execution-focused professional to join the U.S. & Canada Customs Operations team. The successful candidate will drive cross-functional initiatives that improve import processes, optimize operational performance, expand Global Trade Management (GTM) capabilities, and ensure compliance with customs and regulatory requirements.

As a Lead Customs Specialist, you will be responsible for processes and procedures related to the movement and shipment of goods across borders. This role is accountable for planning and executing departmental operations and leading professional activities within the customs and trade compliance discipline. The position operates with autonomy, independently managing priorities, driving process improvements, and making sound operational decisions within established policies and regulatory requirements but guided by a review of end results. The role provides flexibility to modify procedures and practices to enhance efficiency and effectiveness, while ensuring results meet quality, compliance, timeliness, and operational performance standards.Job DescriptionResponsibilities

• Develop and execute U.S. and Canada customs operations strategies that ensure compliance, operational excellence, cost optimization, and business continuity.
• Lead and develop a high-performing customs operations team through effective coaching and talent development.
• Provide technical leadership and subject matter expertise on customs regulations, import processes, and trade compliance requirements.
• Drive continuous improvement initiatives to enhance compliance, service levels, productivity, visibility, and operational efficiency.
• Leverage KPIs, analytics, and performance metrics to support data-driven decision-making and operational governance.
• Partner with IT and business stakeholders to implement Global Trade Management (GTM) and ERP system enhancements, automation solutions, and technology-driven process improvements.
• Establish/Manage broker governance programs, including performance measurement, escalation management, corrective actions, and service improvement plans.
• Collaborate cross-functionally with Logistics, Sourcing, Regulatory, Product Compliance, Planning, Finance, and external service providers to optimize import processes and reduce clearance delays.
• Lead shipment exception management and critical issue resolution to minimize supply chain disruptions and customer impact.
• Develop reporting tools, dashboards, and operational insights that improve transparency, accountability, and performance management.
• Lead root cause analysis and corrective action initiatives to standardize processes, mitigate compliance risk, and improve operational outcomes.
• Apply technical expertise, analytical thinking, and sound judgment to resolve complex customs and supply chain challenges while balancing compliance, operational, and business objectives.
• Serve as a trusted advisor and resource for stakeholders and team members, leading projects and driving consensus on customs and trade compliance matters.

Qualifications/Requirements

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 10 years of experience)
• 6+ years of experience
• Customs / US Border Expertise
• Ability to communicate (verbal, written) in English
• Advanced proficiency in Microsoft Office applications, including PowerPoint, Excel, Word, Teams, and Outlook

Desired Characteristics

• Experience with Microsoft Power BI, Smartsheet, and AI tools.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.
• LCB, CCS, APICS/ASCM certification, or equivalent professional credentials preferred
• Proven experience in customs operations, trade compliance, international logistics, and broker management
• Strong knowledge of U.S. customs regulations, import processes, customs entries, and compliance requirements.
• Demonstrated success leading cross-functional initiatives, process improvements, and operational escalations

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.For U.S. based positions only, the pay range for this position is $96,000.00-$144,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information

While does not currently require U.S. employees to be vaccinated against COVID-19, some customers have vaccination mandates that may apply to certain employees.

Application Deadline: November 07, 2026