The following is a non-exhaustive list of responsibilities and areas of ownership for this role:  

• Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards

• Creative writing of marketing content to engage customers

• Proofreading and copy editing of storefront descriptions

• Report any patterns of issues observed to help improve database and product performance

• Test tools to provide feedback for improving efficiency and accuracy

• Performs translations as needed 

• Performs review tasks as required 

• Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account 

• Helps define and quality expectations per language (may be in collaboration with the client) 

• Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary 

• Ensures language level quality oversight by KPI tracking and status reporting  

• Plans, performs and tracks LQAs, if applicable

• Drives the arbitration process 

• Joins calls with the client's linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed 

• Documents meetings with client and follows up with linguists to make sure everybody is aligned 

• Liaison between the client and the broader Welocalize linguistic team 

• Ensures the client’s feedback is implemented 

• Performs direct reviews with client's SMEs, where applicable 

• Creates and maintains linguistic assets 

• Maintains client facing documentation 

• Communicates asset updates to linguistic team 

• Reviews copy/loc and gives feedback to the linguists; communicates feedback received from reviewers and client's Language Leads

• Support linguists in understanding corrections resulting from the arbitration process 

• Acts as liaison for terminology, style issues, product features & questions  

• Responds to content reviewers’ queries 

• Supports linguists in asking any questions during production and escalates to Welocalize and/or the client as needed 

• Profile matching and assigning work/content types to the linguistic team 

• Guide the linguistic team into identifying the root causes of issues and determining actions for improvement 

• Supports the onboarding of new linguists (when applicable)  

• Reviews and evaluates language tests of potential candidates   

• Identifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training program 

• Coaches and mentors linguists  

• Identifies challenges and underperformance and makes recommendations regarding dispatching tasks; flags to Quality/Engagement Manager if linguists need to be replaced

• Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team