Essential Responsibilities:

• Provides learning operations support and services. Ensures performance to established standards and performance metrics.

• Manages day to day support for learning related service tickets, processes, transactions, escalation and program/event support (including learning program enrollment, registration, learning pathways, transcripts, system navigation, problem escalation and general process and tool help).

• With a focus to customer service, interacts directly with functional stakeholders, employees, learning professionals and people leaders to deliver efficient services and standard work.

• May participate in special projects
• Learns and applies FLIGHT DECK principles in maintenance of functional standard work.
• Builds relationships with COE partners, customers and end users to understand their needs and how they can be fulfilled through functional services and processes.