Are you a German-speaking professional looking for a Customer Service opportunity in Bucharest with a hybrid working model?

We are looking for a German-Speaking Customer Service Advisor to join an international team in Bucharest, Romania. You will support customers through multiple communication channels, solve inquiries, and contribute to a positive customer experience.

Location: Bucharest, Romania

Work Model: Hybrid – 3 days on-site & 2 days remote

Employment Type: Full-time, permanent contract

Working Schedule: Monday–Friday, 09:00–18:00

German: C1–C2

English: Minimum B2

Base Net Salary: 5,569 RON/month

Hybrid/Work Setup Allowance: 400 RON net/month

Total Base Net Income: 5,969 RON net/month

Meal Vouchers: 25 RON per worked day

About The Role

As a German-Speaking Customer Service Advisor, you will communicate with customers via phone, email, and live chat, helping them with their inquiries and providing professional, solution-oriented support.

You will also document customer interactions accurately in CRM systems, collaborate with internal teams, escalate more complex cases when necessary, and identify relevant cross-selling or upselling opportunities.

Your Responsibilities

- Provide German-speaking customer support via phone, email, and live chat - Understand customer needs and provide clear, effective solutions - Accurately document customer interactions in CRM systems - Collaborate with internal teams to resolve customer inquiries - Escalate complex cases when required - Identify appropriate cross-selling and upselling opportunities - Maintain a high standard of customer service and communication

What We Are Looking For

- German proficiency at C1–C2 level, both spoken and written - English proficiency at B2 level or higher for internal communication - Strong communication and active-listening skills - Customer-focused, patient, empathetic, and solution-oriented approach - Good computer literacy and knowledge of MS Office - Customer service experience or confidence communicating with customers via phone, email, and live chat

- Familiarity with CRM systems and customer interaction documentation - Comfortable with cross-selling and upselling - Ability to collaborate effectively with internal teams

What We Offer

- 5,569 RON net monthly base salary - 400 RON net monthly hybrid/work setup allowance - Total base net income of 5,969 RON/month - 25 RON meal vouchers per worked day - Performance bonuses based on customer satisfaction (CSAT) and service quality KPIs

- Additional earning opportunities through cross-selling and upselling - 25% premium for rare weekend or overtime coverage - Full-time, permanent employment - Hybrid working model with 2 remote days per week - International working environment

Training

You will receive an initial 1-week training program, scheduled Monday–Friday from 10:00 to 17:00.

Apply now and take the next step in your international customer service career in Bucharest, Romania.