We are seeking a French Content Moderator to help maintain a safe, respectful, and positive online environment for our users and community. In this role, you will be responsible for reviewing and evaluating user-generated content, investigating reports, and taking appropriate action to enforce community standards and platform policies.

You will play a key role in identifying harmful behavior, mitigating risks, and improving the overall user experience by proactively addressing safety concerns and supporting continuous improvements to trust and safety processes.

Please note: You must be eligible to work in Bulgaria and able to work in Sofia, that's mandatory.

Key Responsibilities

- Review and evaluate user-generated content, including profiles, videos, messages, and other reported content, ensuring compliance with community guidelines and platform policies. - Investigate, assess, escalate, and resolve issues reported by users or flagged by internal systems. - Analyze data and contextual information to accurately determine the severity and impact of reported incidents. - Collaborate with cross-functional teams when handling sensitive or complex trust and safety matters. - Monitor trends and emerging risks to identify potential threats and prevent abuse before it occurs. - Develop qualitative and quantitative reports to support continuous improvement, optimization, and innovation within trust and safety operations. - Review new and existing platform features, providing recommendations that enhance user safety and reduce opportunities for misuse. - Contribute to maintaining a positive and secure community experience by enforcing policies consistently and fairly.

Qualifications

- Fluency in French and English (minimum B1/B2 level). - Strong analytical and problem-solving skills with the ability to assess complex situations and make sound decisions. - Excellent time management and organizational abilities. - Outstanding written and verbal communication skills with strong attention to detail. - Ability to work effectively in a fast-paced environment and make critical decisions under pressure. - Experience reviewing content, moderating online communities, customer support, compliance, risk management, or trust and safety operations is an advantage. - Passion for online safety, digital communities, and creating positive user experiences. - Valid Authorization to work in Bulgaria

Working Conditions

- Location: On-site - Starting date: 31st of August & September - Schedule: Rotational shifts between Monday and Sunday - Working Hours: 40 hours per week - Salary: 1485 euros per month - Performance Bonus: to be disclosed

What Success Looks Like

- Consistently applying community standards and policies with accuracy and fairness. - Identifying and addressing emerging risks before they significantly impact users. - Contributing insights that improve operational processes, user safety, and platform integrity. - Supporting a healthy and welcoming online environment through proactive moderation and collaboration.

Relocation Package (if applicable)

- Relocation Bonus: €1,500 Gross (paid in 2 installments) - to support relocation and initial rent costs. - 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home.