Company Description J&J Services Italy Inc – Destination Management is a specialized travel and events company focused on creating tailored experiences in Italy for international and domestic clients. Based in Milan, the organization provides destination management services such as itinerary planning, local logistics, and on-the-ground coordination for corporate, leisure, and group travel. The team collaborates closely with local partners, venues, and suppliers to deliver authentic, high-quality experiences. J&J Services Italy Inc emphasizes customer service, local expertise, and operational reliability, offering a dynamic environment for professionals interested in the travel, hospitality, and events sectors. Role Description The Destination Specialist is responsible for designing and managing customized travel and event programs in and around Milan, as well as other Italian destinations. This hybrid role is based in Milan, with some flexibility to work from home, and involves daily communication with clients, suppliers, and internal teams to prepare proposals, confirm services, and coordinate logistics. Typical tasks include creating detailed itineraries, researching venues and activities, negotiating with local providers, and ensuring seamless execution of transfers, accommodations, tours, and events. The Destination Specialist monitors guest experiences, handles last-minute changes, and provides on-site or remote support during programs to meet client expectations. The role also includes maintaining accurate documentation, updating internal systems, and contributing ideas to improve services and enhance the overall client experience. Qualifications • Strong destination knowledge of Milan and other major Italian regions, including local culture, attractions, transportation, and venues. • Experience in travel, tourism, hospitality, or event management, ideally within a destination management or tour operating environment. • Excellent organizational and time-management abilities, with skill in coordinating multiple projects and managing logistics under deadlines. • Effective communication and client-service skills, with the ability to build relationships with international clients and local suppliers. • Proficiency in English and Italian; additional European languages are an advantage. • Comfort with hybrid work arrangements, including attending in-person meetings or events in Milan and working independently from home. • Good command of office and travel-management tools (e.g., MS Office, CRM or booking systems) and high attention to detail in documentation. • Ability to solve problems quickly, adapt to changing circumstances, and remain calm and professional during peak periods or on-site operations. • Relevant education in tourism, hospitality, business, or a related field, or equivalent professional experience.