Customer Success Lead at HealthArc | GlassEver Jobs

Customer Success Lead at HealthArc | GlassEver Jobs

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Jobs / Customer Success Lead

Customer Success Lead

United States Oct 20, 2026
Customer-Success-Manager Account-Manager Customer-Success-Lead Customer-Success-Team-Lead Client-Success-Lead Team-Lead-Customer-Success Client-Success-Team-Lead Customer-Strategy-and-Success-Lead Customer-Success

Job Description

This is a remote position.

Onboard new customers to by guiding them through initial configuration and providing training and best practices
  • Grow accounts by helping customers to increase utilization. Be the first point of contact for customer issues
  • Recruit nurses/care coordinators and kick off client onboarding and maintain relationships with Health Providers
  • Focus on essential customer activities, including sales forecasting, account renewal, and upsell/growth
  • Resolve any issues and questions raised by program administrators
  • Enable program administrators to provide effective support to their patients/participants
  • Manage device support for program administrators and participants/patients
  • Report customer feedback and issues to help development teams to improve the product.
  • Work with sales admin, customer support, and finance teams to resolve order, technical, and billing issues

Requirements
Bachelors Degree or higher in business or related technical field
  • 2+ years previous experience in customer success/account management or similar role
  • Willingness and ability to learn both the technical and medical aspects of offering to develop a strong knowledge and position yourself as an expert
  • Desire to work hard and collaborate cross-functionally within a diverse, start-up environment
  • 80% overlap with US timezone working hours. Background in healthcare would be a huge plus.
  • Analytical skills. Technically savvy, but not too technical. Comfortable speaking in Zoom video meetings

Benefits
1. Health and Wellness Benefits
  • Medical Insurance
  • Accidental Insurance
  • Annual Health Checkups
2. Financial Compensation
  • Competitive salary
  • Performance-based annual bonuses
3. Work-Life Balance
  • Flexible working hours and remote work options.
  • Paid time off
4. Company Culture and Perks
  • Positive work environment and inclusive culture
  • Employee recognition programs
  • Annual Company events/Off sites

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