Customer Operations Specialist Senior

Your Role (Job role):

This person will join the Customer Operations Support team. This role is suited to someone with experience in customer support / customer operations with experience of processing volumes of tasks, who is interested in joining a fast paced global fintech company.

The role will include but is not limited to:

• Manage, coordinate and support the processing of customer requests as per agreed deadlines.

• Monitor request volumes to ensure queries are dealt with in a reasonable timeframe, identifying capacity

issues in advance, and where necessary, escalate to management.

• Provide phone support to a dedicated customer support line, and on occasion directly to customers.

• Interact and coordinate activities with internal and external stakeholders, including offshore CRIF operations

and global technical support teams to ensure that the service provided to customers is in accordance with the

defined SLA.

• Analyse customer requests and interact with various stakeholders to troubleshoot and resolve complex

problems as they happen, apply learnings and share with colleagues to prevent reoccurrence.

• Operate in a cross functional capacity, provide support to the lender support team when required.

Skills/Experience:

• Applicants for this position will ideally have a background in Business/Finance or other related discipline, and have:

• Minimum of 3 years’ experience in customer support environment (financial background / experience in process management preferable)

• Detail-oriented with a strong focus on quality assurance, and analytical problem solving abilities.

• Good decision-making skills and excellent communication skills, both written and verbal

• High level of flexibility, commitment and enthusiasm.

• Ability to work well within teams/team-player, and also comfortable working autonomously.

• Continuous improvement mindset, willingness to challenge in a constructive manner.

• Ability to analyse and interpret data.

• Be proficient in Microsoft office’s suite of products, in particular Word and Excel.

• Flexibility to adapt as the role may require.

• Willingness to learn essential

Location:

Dun Laoghaire, Dublin

Working Hours: 40 Hours per week

Benefits:

• An ambitious and supportive work environment in an exciting fin-tech company

• Full-time permanent position in Dublin.

• Hybrid Working Model.

• 24 days holiday + other statutory leaves

• Training opportunities (in-house &/or external)

• Health insurance plan

• Life /Death-in-service Insurance

• Pension scheme

• Bike to Work scheme

• Gym contribution claim

Who we are:

CRIF is a global group, with headquarters in Italy and over 6600 employees on four continents: in credit bureau and business information, and credit solutions. Established in 1988 in Bologna (Italy), CRIF has an international presence, operating in over four continents (Europe, America, Africa and Asia).

CRIF offers banks, financial institutions, businesses, insurance and utility companies qualified support in every phase of the customer relationship: from the planning of development strategies to acquisition, through to portfolio management and credit collection.