The Clinical Programs Administration Specialist (temp-to-hire: 6-month contract with possibility of extending or converting to full time, depending on business needs) is responsible for supporting clinical program operations by triaging inbound calls and conducting member, prescriber, and pharmacy outreach activities. This role plays a key part in ensuring seamless program execution and an exceptional member experience.

• Triage clinical program calls, schedule consultations, and conduct outreach to members, prescribers, and pharmacies.
• Support the administration and execution of clinical programs- including cost-containment initiatives and other clinical services.
• Provide compassionate, professional support to members and providers while promoting a positive customer experience.
• Document outreach, case activities, interventions, and follow-up actions in applicable systems.

• Monitor outreach queues, pending activities, and escalations to support timely completion of clinical programs and continuity of care.
• Identify, document, and escalate issues requiring resolution to support quality outcomes and operational effectiveness.
• Support general business operations and other duties as assigned.

• Collaborate with internal and external stakeholders to ensure effective communication, coordination, and continuity of care.

• Maintain compliance with all applicable federal, state, local, and organizational regulations, policies, and guidelines.
• Adhere to HIPAA requirements, internal SOPs, and company policies in the performance of daily responsibilities.
• Remain current on organizational communications, clinical updates, and process changes and apply them appropriately to daily work activities.

• Active, unrestricted pharmacy technician license
• 1+ years of applicable experience in a clinical pharmacy setting, PBM, health plan, or related health care setting
• 1+ year of customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
• Have a designated workspace (an office, spare bedroom, etc.) that is visibly secure from others during work hours (closed door) and is protected from noise that could disrupt conversations
• Have the following internet connectivity: DSL, cable modem or fiber with a wired connection to device (wi-fi not allowed). Internet speed of one gigabyte (940bps) is required

• Cost containment experience
• Proficient in Microsoft Office Suite with emphasis on Microsoft Excel and PowerPoint
• Experience with Confluence, Jira, Tableau, Salesforce
• Highly detail-oriented and analytical
• Bilingual- Spanish preferred
• Experience working with pharmacy claims

This range represents the low and high end of the anticipated base salary range. The actual base salary will depend on several factors such as: experience, knowledge, skills, and location of the job.