Education, Work Experience & Knowledge

• Bachelor's degree preferred in in Technology or a similar field (or equivalent experience).

• Considerable experience in a business environment with related technologies.

• Working knowledge of infrastructure technologies such as Network, Database, Server, Storage etc.

• Working knowledge of Genesys Contact Center Platform

• General knowledge on Verint call recording

• General knowledge on Aspect workforce management

Thanks & Regards

Praveen K. Paila470-202-1117

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